Pros and Cons of Modern Communication Devices

There is no condemning the fact, that among all theventions the Internet and mobile phone are the two that have changed communication the most. There are three reasons of this: the devices significantly reduced the time in which information is sent, they are widely available, and let us pass messages in various ways.

The advantages of modern communication devices.

First, via the Internet information reaches the other person almost immediately: emails are a faster version of letters, while documents (photos, records, music etc.) can be quickly sent as an attachment or uploaded on the special websites in just a few minutes . Also mobile phones make information get to someone at once which is of great value at work.

Then, both the Internet and mobile phone are widespread across the globe and there is hardly anyone who does not own these devices. Thanks to them people can easily contact with their families or job associates living abroad.

Lastly, while using these two conventions we are not limited to one form of communication. The Internet lets us exchange written information via emails, social networking or IM, but we can also hear and see one another thanks to video chats. Mobile phones enable both texting and calling, with the additional function that lets the users attach pictures, records and photos.

All the benefits of modern communication are obvious and it is out of question for people not to take advantage of them. However, what is worried is that communication by the means of technology is becoming not common one, but the only way of communication. People tend to forget about all the values ​​and advantages of a face-to-face conversation and meetings.

Not face-to-face communication is adapted too much …

So why is communication that is not face-to-face being adopted too much? It is mainly because overworked societies act in haste and suitably to the old saying: "time is money". People find it unnecessary to waste their time on traveling over some distance or getting stuck in a traffic if they can save minutes by calling someone from the place they are.

Rathermore, people began to think that it does not make any difference if they see someone face-to-face or with the use of a video camera. They find these two ways equal while the Internet conversation: lacks true emotions, we can not hug someone when they are sad, or observe their true feelings.

Probably the worst use of modern communication devices is when one wants to avoid confrontation stressful or difficult situations at person. Now, a lot of teenagers break off with their partners by texting them. The result may be that in the future they can be unable to face serious problems that can not be deal with in other way that during a face-to-face talk.

As the mentioned points estimate, instead of developing real relationships, people hit it off with strangers via the Internet; instead of talking to their neighbors, they get on the phone and they no longer know surrounding them people.

If we do not cultivate the traditional way of communication that is face-to-face one, more and more people will: have problems with building real relationships, suffer the feeling of isolation, and be characterized by low emotional intelligence.

What is the Purpose of ERP Software?

Enterprise Resource Planning (ERP) software can be described as a complete business software solution. It is aimed at the integration of all business processes and sub-processes into a single unified system. This system is formulated and implemented in an organization to effectively and efficiently achieve the business goals of the organization.

ERP packages are implemented to manage the existing and prospective business plans and policies in an efficient manner under strict deadlines. It can be referred to as the ultimate business solution package that is predominately concerned with making sure that the available resources of the organization are utilized in the best possible manner and coordinated with the business objectives of the organization.

It is crucial that modern day business organizations have a single unified system, which aims at harmonizing its business efforts. This can prove to be a crucial determinant in determining the scope, area and net results of the organization as a whole, rather than running many different systems that do not work well together. What makes ERP different from any other business solution package is the presence of a single and unified database system.

ERP software is as essential to the needs of a business today as food is for living. Businesses can not run competitively in the absence of properly drafted and formatted ERP software. The more effective implementation and follow-up, the better are the results. ERP software is needed by all modern-day organizations, irrespective of the size, area of ​​operations and business objectives.

Nowadays there are many ERP packages available in the global market, including SAP, PeopleSoft, Oracle, JD Edwards, and BAAN.

The selection of an ERP software package is dependent on many factors: previous software implementation, nature and size of operations, recommendations of consultants, and management decisions.

Before installing specialized software, a detailed study must be made and reviewed to match the business requirements with the available packages. This must be taken as a serious study as any mistake in selection or its effective implementation can provoke disastrouse to the organizational objectives and prospects. The ERP software must be installed by an ERP vendor or third-party consulting organization, which is expert service providers when it comes to providing Consulting, customization and support.

Some of the benefits of ERP Software:

* All processes and sub-processes are linked and unified into a single system.

* There are improvements in the field of productivity, efficiency and achievement of business objectives.

* ERP tends to significantly reduce the response time by effectively transferring critical information.

* ERP helps in streamlining the numerous functions performed by the organization as a whole.

* It helps the management to make vital decisions with unparallel accuracy and in-depth study.

Thus, ERP software can effectively change the outlook of any business organization that exists in today's cutthroat business world. Proper implementation of the ERP software is the key factor, which can benefit the growth prospects of any organization.

Top Ten Signs of Poor Customer Service

Here it is – The Top Ten Signs of Poor Customer Service!

Drum roll please.

Number 10

An Us vs Them Mindset. This person thinks that Customers are out to get him or her. They feel the customer decided to wake up that day and "mess with me for no reason." This also includes the "Poor me" and the "I hate my _____" (insert job, life, spouse, etc) person who feels that everyone is out to get them.

Number 9

Poorly trained staff. Yep. It seems to be everywhere. And I hear the same things all the time. "I do not have time to train" or "I train them and they quit" or "I want to try them out for awhile before I train them." These are poor excuses. Heck, I've even used the "try for awhile" one myself. You know what? There is no excuse for poorly trained staff. If you are the person responsible, you need to take a look at your paycheck. It represents payment for services rendered as a Professional! Not an amateur.

Number 8

Stiff, forced or awkward answers. When they speak it sounds like a teenager trying to explain why they came home late. ("Uhhh, you will not believe it man.") This is a lack of confidence in the product, poor training (see above), lack of skill or lack of aptitude. You can fix the confidence by learning the product, fix the skills with practice (role play, scripting) and conduct ongoing training. You can not fix the aptitude. There are some people who do not have the inner social, educational or people skills needed to work in the field of Customer Service.

Number 7

Uncommitted to the field of Customer Service or to the Customer. Very obviously especially when you ask them how long have they been there and they say something like "3 years" and yet the skill set they have belongs to a "day one never been in Customer Service" employee. That tells you something about them. I mean, you gotta figure they have about as much interest in becoming professional Customer Service people as a fish learning to fly. If they have not asked about training, company plans and their role in the big picture, they are telling you one of two things.

1. The place you work is sending a signal that everyone will work here will never progress beyond where they are now, so why bother.

2. They do not care to invest in themselves to become better at what they do.

And not committing themselves to the Customer by working to resolve situations is a big signal as well. These people throw their hands up at the first sign of trouble and say things like "I can not deal with this person" or "Why is everyone rude?" Some reasons for this behavior could be they feel as if they do not have the support or tools necessary, or they do not see the results that they expected from previous situations.

Number 6

Personnel are not Customer focused. They are instead focused on preservation. They want to preserve their status, position, seniority, etc. They very rarely extend themselves or reach out to customers.
It is a naturally occurring growth. Unfortunately, it's a cancerous growth. And you may need to remove it. Help them see that by continuing to perform in this manner that they are actually limiting them and not keeping anything. In fact, when there are rough waters, these are the first people you jettison as "dead weight."

Number 5

Customers have to ask for action to take place. It's called cattle prod Customer Service. They have to prod the personnel to get any action. And even then, may not get anything at all. In fact, they could possibly start a stampede! Anytime your customers are pushing your staff to get something done, something is wrong. And it's not the Customer!

Number 4

Frequent interruptions. Telephones, other employees, customer after customer, too many duties, not enough time, oh there are so many causes of interruptions. It is a symptom of our times. Just because computers and email and texting work fast, with no complaints, we expect our Customer Service to be the same way. Folks, it just is not so. No matter how many computers you have that hum, phones that ring and texting that flashes, if you do not have the human element in place, it's not going to work.
People need the human touch. It's that little warm feeling that comes from interacting with someone face to face.
What I am really trying to say is this.

HAVE ENOUGH STAFF! Not just enough, I mean enough.
Enough means no extra waiting, no wandering Customers, no standing in extra long lines, no "can not answer that question because I do not have time" and many other examples of being understaffed or "just enough" staff. Then have the processes and systems in place to back up your staff. And train them.

Number 3

In tense situations we raise our voices, flail our arms sometimes and generally have an effect on an entire area. Not moving the parties involved to another area is a sign of poor Customer Service. People know when something is not quite right. We sense it. It spreads from person to person without the need for speaking. It is obvious when we see it. In many cases, we feel there is a need to "stand your ground" with the Customer. Does that include include doing it at the front counter, reception area, parking lot, etc …? Why not move the Customer and you to an area that has some semblance of privacy and you can then air out your differences? It would definitely improve your image and other Customers perceptions.

Number 2

Unhappy people. That's right, unhappy people in your Customer Service department. They are there. And for whatever reason they are unhappy. Spouse, family situations, medical, you name it. And it bleeds over into their performance and to your Customer. If you are unhappy, do something about it. Talk to someone, get help! We already know you are unhappy! Let's work this out together so that we can conduct our business as Professionals! If you are unhappy because you are in Customer Service, then get out of it. Find a career you can be happy in. We'll manage without you. (In some cases, way better without you)

Number 1

Poor Attitude. What can I say? It's an internal thing. You can not fix it from the outside. People have to see it for themselves, change it for themselves. You wish you could push their attitude adjustment button; it just does not work that way.

If you are the person with the poor attitude, then do something about it. The rest of us are tired of it.

There they are! The Top Ten! If any of these fit you, your department or your life, Get After It!

The Importance of Upgrading Your Computer System

If you want to have a computer of your own, then you must understand one thing about them. You see, computers aren’t things you must dispose of after a number of years. It is something you can build on, improve and upgrade. A computer can last you a very long time. If there is one thing you need to know about computers it is that the only thing it needs for longevity is an upgrade. You shouldn’t be afraid to upgrade your system. Doubt is something that’s common with inexperienced computer users. But if you want to have a better system, one that lasts you a very long time, you have to open up to computer system upgrades. Here are a few upgrade suggestions depending on your needs.

If you start to notice a slowing of your systems, then you might need an internal hardware upgrade. A simpler approach would be to reformat your computer, but sometimes, that just won’t do. When it comes to computer speed, the key components are the memory and processor. Memory is very easy to upgrade. All you have to do is buys new memory chips and put them in the empty memory slots in your computer. The processor is a bit harder to change, though. First, you have to make sure the new processor you want is compatible with your current motherboard. If it isn’t then you can either look for another processor that’s compliant, or replace your motherboard with something that’s compatible with it.

Another upgrade you might want to do is shift to a dual monitor system. A dual monitor system is great for people who need to monitor many tasks at one time. This is also great for enhancing the gaming experience. If you want to shift to a dual monitor system, just invest on two LCD or LED monitors and ensure your video card can handle the dual monitor system. You can also invest on a dual monitor stand which saves you a whole lot of space even with two monitors on your desktop.

Upgrades are necessary to lengthen your computer’s life, and once you understand how you can easily upgrade your computer, you will enjoy a faster and more responsive PC without spending too much money on purchasing a new system.